Frequently Asked Questions

What is the language of our conference?
The entire conference languages is English.

What is one to one meeting?
One to one meeting is a innovative networking platform. One to one meeting provides you with exclusive meeting place to discuss, share insights face to face with you wishing clients. Each VIP ticket includes three prescheduled one to one meetings.

What is VIP?
VIP seats will be in the front row with a Decca During Conference

When will I receive conference material?
Your conference handouts will be distributed on-site on the first morning of the conference (unless otherwise stated in the event program). Electronic materials will be downloadable online within two weeks after the events.

When should I pay for the conference?
Payment must be finished prior to the conference. Any discounts offered (including team discounts) must also require payment before the cut-off date in order to receive any discount.

How should I pay for the conference?
Payment can be made by bank transfer or by credit card. Registration coordinator will send you the bank details if pay by bank transfer.

Are the meals included?
The registration fee includes all sessions, luncheon, refreshments & a full set of documentation. Accommodation is not included in the registration fee

What about accommodation and venue?
The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are on the Venue page. To enjoy our corporate accommodation rate, our coordinator will send you the special hotel reservation form or a direct contact person from the hotel. Details of Venue information would be available on our website, please contact us, for further assistance.

What should I wear?
The dress code at the conference is business casual. The speakers usually come in business attire.

Special Needs
If you have any special needs, and/or dietary restrictions, please feel free to let us know in the registration form. Your pleasant experience during our events would be our consistent pursuit.

Cancellation & Transfer:
If you are unable to attend, a substitute delegate is always welcome at no extra charge. Alternatively, you may choose to credit the full value of your registration towards a future event. Cancellations received two month before conference will be entitled to 50% refund. Thereafter, cancellations are regrettably not refundable. A complete set of course documentation will however be made available. In the event that ACE EVENTS cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. Alternatively, you may choose to credit the full value of your registration towards a future event.

Will I receive any information from you in the mail?
We will send you the update information during registration. After the conference, from time to time, you may receive brochures on related events. If you do not like to be in our mailing list, please feel free to tell us at